How to buy
Buying domestic products online, safely
Choose the products in the shop, pay on the site or cash on delivery, and the producer packs the order and ships it straight to your address. Here is what is good to know before you order.
At a glance
Three steps, one shipment from the producer
Payment on the site or cash on delivery, shipping by the producer, and our protection for every order.
01You order
Choose the products and pay on the site or cash on delivery.
Secure payment through our site
02The producer packs and ships
The producer packs your order and sends it straight to you.
You buy directly from checked producers
03Support and buyer protection
We deal with every question and replacement.
Every order is under our protection
Ordering
How an online order works
- 01
Find the product
Choose a category in the shop or search for the product you want.
- 02
Check the details
Description, composition, origin, producer, price and availability.
- 03
Add it to the cart
The cart shows the delivery cost before you choose how to pay.
- 04
Enter the delivery details
The address and the details needed for delivery.
- 05
Pay and confirm
Choose one of the payment methods offered and confirm the order.
Delivery
Delivery and its cost
Who delivers
Courier services in Serbia. The courier collects the products from the producer you ordered from and brings them straight to your door.
What it costs
The delivery cost depends on the weight of the order, at the couriers’ official rates. It is shown in the cart and on the page where you choose the payment method.
How long it takes
On average 2 to 3 working days from the order. The time also depends on the producer, availability and the preparation of the parcel.
Several producers
If you order from several producers, the products can arrive in separate parcels, each with its own delivery cost. A package from one producer travels as one shipment.
A gift to another address
You can give the address of the person or company the gift is for, with their details for receiving it. This is possible only when you pay by card.
Where
We deliver within the Republic of Serbia.
Payment
Payment, currency and VAT
Cards
All valid payment cards are accepted (Mastercard, Maestro, Visa, DinaCard), all treated equally.
Cash on delivery
Pay the courier in cash when the parcel arrives.
Currency
All payments are made in Serbian dinars (RSD). A card in another currency is charged at the card schemes’ exchange rate, so a slight difference from the price on the site is possible.
VAT
Natura Klik is not registered for VAT.
Complaints
Complaints, returns and refunds
When the courier arrives
Check the parcel in front of the courier. If it is visibly damaged (torn or crushed), do not accept it and call us on 066 526 13 14.
Wrong goods
If the goods do not match the order, or the invoice details are wrong, contact us within 24 hours of receiving the parcel.
Non-conformity
For any non-conformity under the Consumer Protection Act, contact us. We reply within 8 days of receiving a written or electronic complaint, and a complaint is resolved within 20 days.
Returns after cash on delivery
If goods paid in cash to the courier are returned, the return costs are borne by the buyer.
Card refunds
Refunds for card payments go back to the card through the bank (Visa, EC/MC, Maestro, DinaCard), whatever the reason for the return.
Withdrawing from a purchase
Fill in the form for unilateral termination of the contract from the shop’s terms and send it to info@domaceizsrbije.rs.
Before you order
Check these on the product page
They make buying domestic products online simpler and safer.
- The producer’s name and the place of production
- The quantity or the size of the pack
- The composition and the way it is made
- The price and the availability
- The delivery information
Ask us
Ask Domaće iz Srbije
Delivery, payment, complaints, producers, selling with us: the assistant answers from our own pages and tells you where to read more.
The assistant needs JavaScript. Browse the categories in the shop, see the gift ideas, or write to us.
Questions
Frequently asked questions
Do you deliver to every part of Belgrade and Serbia?
Delivery goes to the addresses covered by the courier service. Enter the full address, the postcode and a contact phone number when you order.
Do the products come directly from the producer?
Yes. They are sent by the producer who has them, without central warehousing.
Will everything arrive in one parcel?
If you order from several producers, the order can arrive in several separate parcels.
Can I order a larger quantity for a company or a restaurant?
Yes. Send an enquiry with the kind of product, the quantity you need and the delivery date you would like.
How do I ask about a particular product?
Write to us or call us; with a question about a product, include the link to it in your message.
Ready to order?
Current prices, stock and delivery costs are always the ones shown in the shop.